For Alifesoft, your question and suggestion are highly valued. We tend to provide first-class products and superior service for you. Any request and feedback from you will be taken carefully. So does your request on refund. At alifesoft.com, All products are sold as "try-before-you-buy" software, so all sales at the Website are final. This means, by using the "try-before-you-buy" version, you can make sure they are compatible with your computer systems and satisfy all of your requirements before purchasing the full versions. Therefore, once the registration details and download instructions are issued, they cannot be cancelled. Exceptions to the refund policy are handled on a case-by-case basis and only granted when emergency circumstances exist. So before you request for refund, please carefully read the following details on refund policy.